Privacy Policy

Little Flora offers its service through its Website and App on Android and iOS. The service is provided by Little Flora at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

From its part, Little Flora is committed to ensuring that your privacy is protected at all times. Should Little Flora ask its users for more personally identifiable information in order to make their experience with the App or Site a better one, Little Flora pledges that it will only be used in accordance with this Policy.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. Little Flora reserves the right to alter, modify, update, add to, delete from this Privacy Policy at any time for any reason. Any changes will be posted here, and any changes will become effective immediately upon being posted.

This policy is effective as of 01-01-2021.

Data to be Collected

Little Flora App and Website process personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the App or Site secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Little Flora app won’t work properly or at all.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, contact information, email address, delivery address, delivery location, mobile number, Internet Protocol (IP) address, device ID. The information that we request will be retained by us and used as described in this privacy policy.

The App and Site use third-party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

  • Google Play Services
  • Google Analytics for Firebase
  • Firebase Crashlytics
  • Facebook
  • PayTabs
  • Amazon Payment Services
  • Mailchimp

Your order and all information regarding the sender and receiver are kept confidential. We will not disclose any information to anyone inquiring about an order, unless required by law. Customers who wish to send gifts anonymously may do so. However, certain information about the sender may be required to complete electronic transactions and therefore must be disclosed in certain circumstances.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for applying any of your rights over your personal information. You retain the right to request details of any personal information we hold about you.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us right away. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Purpose of Collecting Data

Little Flora requires this information to understand your needs and provide you with a better service. The collected data will be mainly used for the purpose of completing and fulfilling order transactions. We may also use the collected data for the following reasons:

  • Internal record keeping.
  • Improve our products and services.
  • Send promotional emails about new products, special offers, or other information which we think you may find interesting.
  • Invite you to provide product reviews or for market research.
  • Prevent or detect fraud or abuses of our website.
  • Enable you to customize or personalize your experience of our website.
  • To contact you when necessary.

Securing the Collected Data

Little Flora values your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee it is absolute security. We will comply with laws applicable to us in respect of any data breach.

You remain responsible for selecting passwords and its overall security strength, ensuring the security of your own information within the bounds of our services.

Little Flora does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, processing your payment, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. They also allow us to monitor website traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Examples of cookies we collect are: your preferred currency, the last category you visited, the most recent product you have viewed, the store view or language you have selected. We do not use cookies to handle or store your financial information.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

This Service does use these “cookies”. Moreover, the App or Site may use third party code and libraries that use “cookies” to collect information and improve their services.

Log File

We want to inform you that whenever you use our service, in case of an error in the App we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the App when utilizing our Service, the time and date of your use of the Service, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used; or
  • To process payments.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via email on [email protected].